Terms & Conditions of Hire

Thank you for choosing Kelly-Marie’s Weddings & Events Hire.
We want hiring from us to be straightforward, enjoyable and stress-free. Our terms below are designed to make sure that both you and we know exactly what to expect.

1. Booking & Confirmation

A booking is confirmed once we have received the agreed booking payment and you have received confirmation from Kelly-Marie’s Weddings & Events Hire.

The items, quantities, hire period and agreed price will be confirmed at the time of booking. Any additional items requested after the original booking will be subject to availability and may incur an additional charge.

Items remain the property of Kelly-Marie’s Weddings & Events Hire at all times and are supplied solely for the agreed hire period.

2. Hire Period

The agreed collection, delivery and return arrangements will be confirmed with you before your event.

All hired items must be returned, or made available for collection, at the agreed time. Where items are retained beyond the agreed hire period without prior arrangement, an additional hire charge may apply.

We understand that events do not always run precisely to schedule, so if you anticipate any difficulty returning items on time, please contact us as soon as possible. We will always try to help where we can.

3. Care of Hired Items

All items are supplied clean, checked and in good condition.

Customers are responsible for taking reasonable care of hired items throughout the hire period and must not alter, modify, paint, glue, nail, staple or otherwise attach anything to our items without our prior agreement.

Candles and other lit items must be used safely and only in suitable holders or containers provided or approved by us.

Hired items must not be used outdoors unless this has been specifically agreed in advance.

4. Damage, Loss & Missing Items

We appreciate that accidents can happen. If an item is accidentally damaged, please let us know as soon as possible rather than attempting to repair it yourself.

Customers may be responsible for the reasonable cost of repairing or replacing items that are lost, deliberately damaged, or damaged through unreasonable use or neglect.

Where an item can be repaired, we will seek to charge only the reasonable cost of the repair. Where an item cannot reasonably be repaired, the cost of replacement may be charged.

We will always discuss any damage or loss with you before requesting payment.

5. Cleaning

Our hire prices include normal cleaning and preparation following the event.

Customers are not expected to return items in showroom condition. However, items should be returned free from excessive food, drink, wax, mud or other substances that could cause damage.

Where items require specialist cleaning as a result of unreasonable use, an additional reasonable cleaning charge may apply.

6. Cancellation

We understand that plans can change, particularly when organising a wedding or event.

If you need to cancel your booking, please contact us as soon as possible. Any refund or cancellation charge will depend on how close the cancellation is to the event date and any costs we have already reasonably incurred in preparing for your booking.

We will always aim to treat cancellations fairly and will take into account whether the items can be re-hired for another event.

For online or other distance bookings, customers may also have statutory cancellation rights in certain circumstances. These rights can apply independently of your own cancellation policy, so the website terms shouldn’t attempt to remove or restrict them.

7. Changes to Your Booking

We are happy to consider reasonable changes to your booking, subject to availability.

Requests to add or remove items should be made as early as possible. Any changes to the agreed hire price will be confirmed with you before the change is made.

8. Availability & Substitution

We take great care to ensure that the items shown on our website accurately represent our collection. However, circumstances beyond our control can occasionally result in an item becoming unavailable, for example through accidental damage or loss immediately before your event.

If this occurs, we will contact you as soon as possible and, where practical, offer a suitable alternative of comparable style and value.

If we are unable to provide a reasonable alternative, we will discuss the available options with you, which may include a refund for the affected item.

9. Delivery & Collection

Where delivery and collection are offered, the arrangements and associated charges will be agreed with you before your booking is confirmed.

Customers must ensure that we have suitable access to the venue and that there is a safe and reasonable route for delivering and collecting hired items.

Where venue access, parking restrictions, stairs or other circumstances are likely to make delivery or collection difficult, please let us know in advance.

10. Customer Responsibilities

The customer is responsible for ensuring that hired items are used appropriately and that any relevant venue rules are followed.

Where another person, supplier or venue is responsible for setting up or handling our hired items on the customer’s behalf, the customer remains responsible for ensuring that those items are treated with reasonable care throughout the hire period.

11. Photographs & Product Representation

We regularly photograph our products in styled settings to demonstrate how they can look as part of a wedding or event.

Flowers, candles, tableware, table linen and other decorative elements shown in photographs may not be included with the individual hired item unless specifically stated in its description or booking.

We may occasionally update or replace photographs as our collection develops, while continuing to ensure that the product offered is accurately represented.

12. Liability

We will take reasonable care in preparing and supplying your hired items.

Nothing in these terms is intended to exclude or restrict any liability that cannot legally be excluded or restricted, including your statutory consumer rights.

We cannot accept responsibility for circumstances outside our reasonable control that prevent an event from proceeding as planned.

13. Our Commitment to You

We want every customer to have a positive experience with Kelly-Marie’s Weddings & Events Hire.

If you have any concerns about your booking, your hired items or our service, please contact us as soon as possible. We will always aim to resolve problems fairly and reasonably.